Terms and Conditions
All Tickets are sold subject to availability and to these Terms and
acceptance by you that you have read and agree to them.
These terms and conditions shall be governed by and construed in
accordance with English law.
Definitions and Interpretation
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"St Thomas More AODS" (and "STMAODS", "We", "Our", "Ours" and "Us")
refers to The St Thomas More Amateur Operatics and Dramatics
Society
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"Event" means an entertainment event including, without limitation,
a concert, exhibition, theatrical and/or music event to be held at
a Venue in respect of which We have the right to sell You Tickets.
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"Event Partner" means any party involved in the provision of the
Event, such as a Promoter, Venue owner/operator, performer or
producer.
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"Promoter" means the person firm or company staging the Event if
different from Us.
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"Website" means www.stmaods.org.uk or any ticket sales website we
use.
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"Terms and Conditions" means these terms and conditions.
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"Tickets" means printed, electronic or other type of evidence
(including a wristband) of the right to occupy space at or to
attend an Event sold by Us to You on behalf of the Event
Partner(s).
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"Theatre Management" means those who are responsible for the
Venue where the Event is being held. This may be Us,
Venue Owner, or an Event Partner.
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"Venue" means any facilities or locations of any nature where the
Event is being held.
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"You" means you or anybody who in Our reasonable opinion is
acting with your authority or permission. "Your" shall
be read accordingly.
Purchasing Tickets
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The price of the Ticket shall be the price set at the time we
accept your order.
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If the amount you pay for a ticket is incorrect regardless of
whether because of an error in a price posted on the Site or
otherwise communicated to You, then We will have the right to
cancel that Ticket (or the order for that Ticket) and refund to You
the amount that You paid. This will apply regardless of whether
because of human error or a transactional malfunction of this
website.
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The Purchase of tickets by you is subject to the Producer's right
to make any alterations to the advertised programme or cast as a
result of circumstances beyond its control, and without being
obliged to refund money paid by you or to exchange tickets.
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Children (ages 18 months to 15 years inclusive) shall require their
own ticket which shall be at full ticket price if no child
concessions are available at the time of booking.
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Children (ages 15 years and under) must be supervised at all times.
Supervision of children shall be by not less than 1 adult (aged 18
years or over) per 10 children and the supervising adult must sit
next to the child(ren). The Management reserves the right to ask
parents / supervisors to remove children if, in the sole and
reasonable opinion of the Management, they are causing a
disturbance.
Refunds and Cancellations
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Ticket holders will not be eligible to make exchanges or receive
full or partial refunds where seasonal or dynamic pricing
variations, and/or any variable and discretionary discounts or
offers have been introduced after a ticket has been purchased.
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Tickets may only be exchanged or refunded under exceptional
circumstances as detailed in these Terms and Conditions, such as
substantial alteration to the content of the show or if a
performance is cancelled and this will be at the sole discretion of
the Theatre Management. In the event of a cancellation of a
performance, ticket holders will be offered alternative
performances (subject to availability) up to the seat value on the
ticket, but the Theatre Management will make no reimbursement of
the cost of travel, accommodation or subsistence nor shall it be
liable for any loss of enjoyment.
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If you are unable to attend the Event through no fault of Ours, we
can offer a ticket exchange facility, subject to availability. In
order to obtain an exchange you must contact us 48 hours before the
Event. Ticket(s) can be exchanged for a ticket of the same value or
higher upon payment of the difference in value, within its current
run at the same Venue. If a discount has been applied to the
Ticket(s), then this will only be honoured within the original
terms and conditions of the offer.
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Where an Event is cancelled or rescheduled by the Venue or
Promoter, where an Event is cancelled or rescheduled due to
circumstances beyond Our control, or where there is a material
change to the programme of the Event, You may request a refund from
Us in accordance with this clause.
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Where an outdoor Event is cancelled or curtailed because of adverse
weather, We shall not be liable to make any refund or pay any
compensation beyond the refunds that may be payable under the
Venue's or Event Partner(s) rules.
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Where such a refund is sought due to cancellation, rescheduling or
a material change to the programme of the Event, You must bring
this to Our attention as soon as possible upon becoming aware of
such material change, cancellation or where the Event has been
rescheduled, prior to the rescheduled Event. The refund for
Ticket(s) equals the price paid by You to Us for such Ticket,
including the applicable per Ticket booking fee.
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Refunds shall only be made to the person who purchased the Tickets
and, when possible, be made using the same method as was used to
purchase the Tickets except, at Our discretion, where payment was
made by cash.
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These Terms and Conditions do not and shall not affect your
statutory rights as a consumer. For further information about your
statutory rights contact Citizens Advice, or the Competition and
Markets Authority.
Attending an Event
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Every member of the audience must be in possession of a valid
ticket, which must be produced to gain entry to the theatre.
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Latecomers will be admitted to the auditorium when a suitable break
in the performance occurs.
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Any complaints about a ticket holder's ability to see a performance
shall be made to the Theatre Manager promptly either before or
during the performance.
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Ticket holders consent to the filming and sound recording of
themselves and members of the audience.
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The management of the Venue reserves the right to refuse Ticket
holder's admission to the Venue in reasonable circumstances
including for health and safety, licensing reasons, threatening
behaviour or where a Ticket is void.
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You must comply with instructions and directions given by Venue
staff and stewards.
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If a patron behaves in a violent abusive or obnoxious manner or in
a way that the Theatre Management in its reasonable opinion
believes may affect the enjoyment of other patrons at the theatre
or may cause them danger through for example the use of alcohol or
drugs, the Theatre Management can request that the patron leaves
the theatre and can take appropriate action to remove that patron
from the theatre.
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The Theatre Management reserves the right to refuse
admission in reasonable circumstances.
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Mobile phones, digital watches, or any other electronic equipment
must be disabled or placed in a silent mode when inside the
auditorium to avoid disturbing the cast and other patrons.
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Neither the Theatre Management nor the show's producers shall be
liable for the loss of any personal property or for injury or
damage sustained by a patron as a result of any incident in respect
of which the Theatre Management or the producer has no legal duty
of care to the patron, or if there is such a duty of care, where
the loss or damage sustained is not reasonably foreseeable as a
possible result of such breach or where such loss or damage has
arisen or has been increased as a result of the patron's breach of
any of these terms and conditions.
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Ticket holders must comply with all relevant statutes, safety
announcements and Venue regulations whilst attending the Event. If
Ticket holders have any special requirements or concerns about any
special effects which may be featured at the Event, prior notice
should be provided when ordering Tickets. Special effects may
include, without limitation, sound, audio visual, pyrotechnic
effects or lighting effects.
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